dotCMS offers enterprise class support to companies and institutions across the globe. All support & maintenance customers enjoy unlimited phone support, priory access to our support engineers and ongoing access to upgrades and patches as they become available.
24x7 Critical Support
Stay up and running with a dotCMS Critical Support Agreement. Included in this agreement is 24x7 hour emergency technical support intended to give you peace of mind and to keep your site functioning properly. Please note, this support option only provides emergency type support in case of server outages or other issues that are preventing your dotCMS installation from serving your web site.
| 24x7 Critical Support | |
|---|---|
| Coverage Time | 24x7 |
| Guaranteed Response Time | 4h |
| Application Monitoring and Proactive Care | Included |
| Cost | $12,000 annually |
dotCMS Technical Support & Maintenance
dotCMS Technical Support and Maintenance agreement gives you and your team ongoing, as needed technical support. Additionally, this agreement insures that you are up to date, and includes support services for version upgrades and released patches.
| Technical Support and maintenance Agreement | |
|---|---|
| Phone and Technical Support | Unlimited |
| Coverage Time | Mon-Fri (9am-6pm est) |
| Access to dotCMS's Case Management System | Included |
| Access to dotCMS Training Assets | Included |
| Priority Access to Service Staff | Included |
| Major Version Upgrades | Included |
| Priority Access to Patches | Included |
| Cost | $18,000 annually |
dotCMS Developer Support
dotCMS developer support provides our partners* with one-on-one developer support. This agreement is designed to provide our partners with the highest level of technical support.
| Support and Maintenance Agreement | |
|---|---|
| Phone and Technical Support | Unlimited |
| Coverage Time | Mon-Fri (9am-6pm est) |
| Guaranteed Response Time | Scheduled Appointments |
| Access to dotCMS's Case Management System | Included |
| Access to dotCMS Training Assets | Included |
| Major Version Upgrades | Included |
| Priority Access to Patches | Included |
| Cost | $36,000 annually |
